Privacy & Data Protection

Privacy Policy

This Privacy Policy explains how we collect, use, and safeguard your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Last updated: January 2025

1. Information We Collect

When you use Neural Omega, we may collect the following types of information:

Personal Information:Name, email, institution, and other details you provide when contacting us or registering for services.
Usage Data:Information about how you interact with our platform for essential functionality and security purposes.
Technical Data:Device type, operating system, browser, IP address, and connection details necessary for service provision.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance:To provide our services and fulfil our contractual obligations.
Legal Obligation:To comply with applicable laws and regulations.
Legitimate Interests:For improving our services, security, and fraud prevention.

3. How We Use Your Information

The information we collect is used for:

• Providing and maintaining our services
• Ensuring platform security and integrity
• Responding to your enquiries and providing support
• Legal compliance and dispute resolution
• Essential service improvements based on technical requirements

4. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Data Processing Agreements with our service providers

Our primary data centres are located in the EU.

5. Data Retention

We retain your personal data for the following periods:

Account Data:While your account is active and for a reasonable period thereafter as required by law
Contact Records:For the duration necessary to respond to your enquiry and any follow-up requirements
Legal Requirements:As mandated by applicable regulations or for legitimate business purposes

6. Your Rights

Under the GDPR, you have the following rights:

Right of Access:
Request information about your personal data we process
Right to Rectification:
Correct any inaccurate or incomplete personal data
Right to Erasure:
Request deletion of your personal data under certain circumstances
Right to Restrict Processing:
Limit how we process your personal data
Right to Data Portability:
Receive your personal data in a structured, machine-readable format
Right to Object:
Object to processing based on legitimate interests

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches
• Unlawful processing activities

8. Cookies and Tracking

Our website uses minimal essential cookies for:

• Website functionality and user authentication
• Security and fraud prevention
• Essential service delivery

We do not use cookies for advertising or tracking purposes without your explicit consent.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of any material changes through email or prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For any questions about this Privacy Policy, please contact us at:

Neural Omega S.L. is a registered business in the Mercantile Registry of Madrid, duly incorporated under Spanish law and operating in compliance with all applicable regulations for biotechnology research and development activities.

Company Name:
Neural Omega S.L.
NIF:
B75998922
EUID:
ES28065.082339668
Registry:
Madrid
Registered Address:
Paseo de la Castellana 40, 8º Planta
28046 Madrid, España
legal@neuralomega.com